New Homes & Neighbourhoods

Customer Care

Customer Care

From the moment you sign your new home purchase agreement, through to closing day and beyond, our dedicated sales and customer service staff will be by your side to make the process enjoyable - just as it should be.

There are a number of key touch points throughout the new homebuilding process. Here's what you can expect from us:

During Construction
  • A detailed schedule for building your home so you know what to expect and when to expect it
  • The Sifton Pre-Delivery Experience which includes two important visits to your new home
    • The first is prior to the application of drywall to ensure that your personalized structural features have been included before proceeding to finishing stages
    • The second is approximately three to five days prior to the closing date where a pre-delivery inspection (PDI) will take place. This includes a full, detailed inspection and a thorough review of the various operating systems in your home.
  • Dedicated support every step of the way to make selections on exterior and interior home finishings based on your personal and unique style
  • A personal contact to address any questions or concern during the home building process
After You Move In
  • A personal service representative for two years after you’ve moved into your new home
  • Service when you need it
  • Any issues you experience will be addressed
  • Much more than just customer satisfaction
Your New Home Warranty
  • Tarion Warranty SealWarranty coverage for seven years after moving into your new home
  • Years one and two covered directly by Sifton to protect you from any possible defects in work or building materials:
  • Years three through seven covered by Tarion Warranty Corporation, which is the regulator of Ontario’s new home building industry to protect consumers from major structural defects
  • Warranties are transferable should you choose to sell your new home during the warranty period
  • Tarion’s “MyHome” online portal – a convenient online service allowing homeowners to manage 30-day, 1 year and 2 year warranty forms, receive warranty deadline reminders and e-correspondence directly from your warranty provider