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A place to live, a community to belong to

Maintenance Request

Why rent with us?

Sifton’s rental philosophy is simple: to provide care-free living supported by the highest standards of service and attention to every detail.

Experience the difference of living in an expertly managed community across London, Brantford, and Guelph, where comfort, service, and care are part of everyday life.

We’re committed to making your experience as comfortable and worry-free as possible.

• A dedicated team with decades of customer care experience

• Friendly, responsive support when you need it

• Help from move-in day and beyond

• Care and attention to keep your home in great condition

We’re here to create spaces that feel good to live in - now and for years to come.

• Thoughtful design that supports long-term livability

• Energy-efficient construction to help reduce your costs

• Environmentally conscious practices in how we build and operate

• A focus on minimizing environmental impact while enhancing your home experience

We’re focused on creating places where residents can connect and thrive.

• Access to green spaces, trails, and playgrounds

• Outdoor pools and splash pads for seasonal enjoyment

• On-site fitness spaces and community rooms

• Community gardens to connect and unwind

• Exclusive programs like Sifton Rewards and our Quarter Century Loyalty Program

• Flexible options with internal transfer and upgrade opportunities

• Complimentary Berkshire Club membership for London residents

Amenities vary by Sifton location. Contact Leasing Professionals for more information.

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Frequently asked questions

Sifton Properties has proudly offered high-quality rental homes for over 50 years, backed by a legacy of more than 100 years in construction and property development.

We recommend starting your search 60–90 days before your desired move-in date. But if you're starting to think about moving, let us know—we’re happy to show you current availability and walk you through the next steps.

You can connect with our Leasing Team in a way that works best for you:

Start by adding your name to our contact list using the website form on the rental community of interest. A leasing professional will follow up to provide community details and available options. Prefer to chat? Give us a call, we’re here to help!

With your Rental Application, we ask for the following (where applicable):

  • Government-issued photo ID
  • Two recent pay stubs or other proof of income
  • Employment letter (showing wage and hours, or guaranteed salary)
  • Landlord contact information for reference checks

We also complete a credit check using RentCheck Credit Bureau for all leaseholders listed on the application.

Once we receive your completed application, you can expect to hear back within 24–48 hours.

In Ontario, residential leases are typically 12 months. If you’re looking for a different term, please reach out; we’re happy to discuss your options.

Absolutely! When you refer someone to a Sifton rental community, both you and your referral can receive $250*. Learn more about our Rewards Program below.

*Some conditions apply.

Yes! We welcome pets at all our rental properties. For the comfort of all residents, we ask that pets are well-behaved and leashed while on the property.

Your leasing professional will contact you to confirm your move-in date, arrange key pickup, and provide your Welcome Package. If you’re moving into an apartment, we’ll also schedule elevator access for your move-in.

Upon approval, we request your last month’s rent deposit. This is applied to your final month of residency. Your first month’s rent (or pro-rated rent) is due on your move-in day. No other deposits are required in advance.

Tenant insurance protects your personal belongings and offers liability coverage in case of accidental damage or injury.

At Sifton, tenants are required to carry a minimum of $2 million in liability coverage. Proof must be provided before move-in and renewed annually.
We also strongly recommend optional coverage for contents, sewer backup, and additional living expenses. Please contact your insurance provider for personalized advice.

We offer multiple convenient rent-payment options:

  • Pre-authorized debit (PAFT)
  • Online bill payment
  • Debit (in-person at the rental office)
  • Post-dated cheques
  • Certified cheques or money orders

We understand that life can change. If you need to move before your lease ends, contact your leasing agent to review your options, including our assignment process.

Filling out our maintenance request form and choosing Customer Service

Our full-time maintenance teams keep our communities clean, safe, and well cared for year-round. We also work with trusted contractors for seasonal and large-scale projects.

We’re here to help! For non-urgent requests, you can:

Yes, our emergency maintenance service is available 24/7/365, including evenings, weekends, and holidays. Your move-in package will include instructions for reaching our after-hours team.

Many of our homes include eco-friendly features that support energy savings and sustainable living. Depending on the location, these may include:

  • LED lighting
  • ENERGY STAR® appliances
  • Water-saving fixtures
  • High-efficiency windows
  • Solar exterior lighting
  • Battery-powered landscaping equipment
  • Local products and supplier partnerships

Please note: Green features vary by property. Each home listing includes details on available features and amenities.

Share your experience with others and be rewarded

Earn up to $1,000 with every successful referral through Sifton Rewards. It’s our way of saying thank you for sharing your experience.

Refer someone to a commercial property or Sifton-built home and both of you will receive $500. Referrals to our residential rental properties earn $250 for each party.

Rules & regulations

  • Referrals must be made by a Sifton customer.

  • A Sifton customer is defined as:

  • A current tenant of a Sifton Residential Rental unit

  • A current tenant of a Sifton Commercial property, or the employee of a current tenant

  • A current Sifton homeowner that resides in, or has signed a firm Offer to Purchase in an active Sifton Neighbourhood

  • Referring party must have an account in good standing.

  • Referrals are not paid for transfers/relocation from one home or rental unit to another.

  • Rewards are paid if the executed offer to purchase or lease from the referred party is received within six months of the referral.

  • Referrals are paid at the time of new home close or tenant move in (with minimum one-year occupancy agreement).

  • The records of the Sifton Rewards program kept by the staff at Sifton Properties Limited are deemed to be the accurate and final records for the program.

  • The Rewards Program is subject to change without notice.

  • Sifton employees are not eligible for the monetary portion of the Rewards Program (recognition program points are awarded).